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FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

1 Q: Why choose us

A.1. 20 years professional manufacturing and exporting experience.
2.Excellent management and quality control process.
3.Good capacity and production capability to meet need and deadline.
4.Cost-effectiveness: Competitive pricing with excellent quality.
5.Sensitive on product trends and marketing, R&D new product accordingly.
6.Excellent communication, quick, responsible reply and considerate service.

 

2.Q: What kind of audit does your facility have ?

A:BSCI, Walmart, Higg, SCAN, ISO9001, ISO14001.

 

3.Q: What’s the basic information of your factory?

A: Our factory covers 9000 sq.m workshops, Close to Ningbo port, have about 300 trained employees in peak season, Monthly 200000pcs heated cushion capacity, 98% on time and qualified delivery.

4.Q:Are you manufacturer or trading company?

A:We are both manufacturer and trading in the field of all kind of car accessories like electric heated massage or cooling cushion, comfy neck pillow &back support, seat cover and car mats, and so on.

 

5.Q: What's the MOQ?

A:Usually MOQ is 500 or 1000pcs. Contact us for a quotation we will do whatever we can to accommodate you.

 

6.Q: Can i Get samples?

A:Of course, we usually provide existing sample for free, however a little sample charge is needed for custom designs and express delivery at customer’s account.

 

7.Q: What's the delivery time of your products?

A:Usually the delivery time is 30-45 days after we receive the 30% deposit.

 

8.Q: How does your factory do regarding quality control?

A:Quality is priority, we will do twice 100% quality inspection before shipment. Strictly follow AQL standard do IQC, PQC, FQC.

 

9.Q: What is your terms of payment?

A:Normally T/T. 30% deposit before mass production. 70% before shipment. 2 years customer and big amount can negotiated on financial support.

10.Q: Can we use our own logo and design ?

A: Yes, both OEM and ODM are welcome.

11.Q. When can I get the price?

A:We usually quote within 24 hours after we get your inquiry.

 

12.Q. How is your after-sales Service?

A: We have one year warranty for all kinds of products without any man-made damage. And our after sales engineer will help you out for any problems.